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Privacy & Cookie Policy

PRIVACY POLICY

What data do we collect?
 
Identity Data includes title, first name, last name, username or similar identifier. If you interact with us through social media, this may include your social media user name.
 
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes payment card details. Your payment details are submitted securely through our payment gateway provider, PayPal.
 
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
 
Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics and profiling).
 
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
 
 
Where do we store the data?
 
The data is stored securely on Emails, documents, databases, backups, email lists within our servers and is protected using current, up to date Security Software and IT protection, which contain Firewalls.
 
 
How do we protect and document the data we have?
 
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it. 
 
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. 
 
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
 
 
How long do we plan to keep the data for?
 
We are required to keep data for as long as necessary in line with our contractual, regulatory and legal obligations.
 
 
Do we have a function/ reason for every piece of data we collect?
 
It is held for contract and/or contact purposes and also as is necessary for the legitimate interests of Honeybee Suppliers/V&L Honeymakers to ensure compliance with customer service, sales and contractual, regulatory and legal obligations.
 
 
What is the process if someone asks to be removed from our records? 
 
If you wish to amend or remove your contact preferences, update your details, receive a copy of the personal information we hold about you, transfer that data to another supplier, object to or restrict our processing of your data or be removed from our records, please contact the data management team using either of the methods below. We may need to contact you if there are any queries relating to your request. In some instances we may be required to retain data relating to our contractual, regulatory and legal obligations.
 
You can update our records by writing to us:
Honeybee Suppliers Ltd
Vine Cottage
Ashburton Lane
Hook Norton
Oxon OX15 5QE
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